Welcome to Inspire Center Solutions

We Develop a personal relationship with our customers
A friendly smile, a personal association with our client's Mortgage Customers goes a long way toward eliminating past due accounts. People treat us well if we treat them well, and the very least are more inclined to inform us if they are having difficulties paying. If Customers experience impersonal treatment or poor customer service then there business will be more likely to put you at the bottom of the "dues to pay" list that's the we avoid mistreating the customer.
We Have a Defined Credit Collection Policy - bringing awareness
A major cause of overdue receivables is the lack of a well defined policy as to when an account is to be paid. If customers are not educated that accounts are to be paid on time, chances are they'll pay late, or not at all so we also bring awareness to our present customers.
We Ask for Payment when service is rendered
We make sure that clients Mortgage Payment Collection Consultants are trained to ask for payment at the time of service, and even to make reminders of how payment is expected when confirming appointments for professional services. This greatly reduces our outsourcer's need for follow-up billing. Our staff is always prepared to deal with the most common stalls that customers give for not paying immediately: 1) "I forgot my checkbook / wallet / credit card" 2) "Can you bill me? I'll have money on the 15th" 3) Jaine is our office manager and she takes care of all that, so you'll have to send the bill to our office" 4) "As soon as we get paid for this job, we'll send you the money, so these are some of those stalls that the customers normally use to delay the payments or to buy some more time, Our Mortgage Collection Professionals are trained to deal with them with a Smiling face."
We help our outsourcers to Invoice Promptly and Bill Regularly.
Some of our outsourcing clients did not have a systematic invoicing and billing system - so we got them one by introducing them to ourselves, Yes we can do that also for you. Many times a customer hasn't paid simply because he hasn't been billed or reminded to pay in a timely manner. This situation occurs frequently in smaller businesses that's the reason to reduce the burden of billing and invoicing our outsourcers customers we do that at our end in an absolute hassle free manner, since we have professionals who are specialized to do only that.
We Use "Address Correction Requested" on Invoice Envelopes
Since we do most of the Mailing Job for our Outsourcing clients so we follow "Address Correction Requested" method One of the most difficult collection problems is tracking down a customer who has "Skipped". That's the reason our Professionals and made aware of a special service offered by the U.S. Post Office. Any statement or correspondence sent out us on behalf on behalf of our outsourcing client, should have the words "Address Correction Requested" printed or stamped on the envelope. If a statement is sent to a customer who has moved without informing our client of his new address and "Address Correction Requested" is on the envelope, the Post Office will research this information. If they locate a change of address on the person, they will send for that envelope back for correction with the correct address mentioned above that.
We Use Diplomatic Courteous Contact with All Past Due Accounts
People will respond positively if treated with courtesy. Rather than threatening words or harsh demands, it has been proven that people will respond to a courteous contact more willingly. A simple note attached to the 30 day billing might say "We haven't heard from you regarding payment of this amount helps a lot this is tried and tested by Inspirecs.
We Contact Overdue Accounts More Frequently
No law says you can contact a customer only once a month. "The squeaky wheel gets the grease" is quite true when it comes to collecting past due accounts. It is an excellent idea to contact late payers every 10-14 days. Doing so it has enabled Inspirecs to diplomatically remind each customer of his terms of payment.
We have developed a Systematic Plan to Follow up on Past Due Accounts
We determine ahead of time what action we will take and at what time frame our action will take it. For example, at 15 days past due - We make a phone call. Our Mortgage Collection Consultants start with a "courtesy" call to make sure the invoice was received. At 30 days past due, a note is attached to the invoice stating "this is 30 days past due, if there is a problem, please contact us". Having a plan and adhering to it makes both our self and our customer's customer aware of the fact we expect to be paid.
We use Your Aging Sheet, not Your "Feelings"
Many of our competitors (or well meaning people on their staff) have let an account age beyond the point of ever being collected because he or she "felt" the customer would eventually pay, or was mentally sympathizing with the customer, imagining all the reasons that they haven't been able to send in the payment. While there certainly are cases of unusual circumstances, the truth is that while our client is not being paid, someone else is that's the reason we stick to our systematic plan of follow up and with the help of which we are able to analyze intentions of the defaulting customer to either pay or not pay. We then take appropriate measures.
We make Sure that our entire team of Mortgage Collection Consultants is Trained.
Even "experienced" office staff can sometimes become jaded when dealing with customers. This usually occurs when customers have made and broken promises for payment. we make sure that Our Team of Mortgage Collection Consultants is firm yet courteous when dealing with customers. Our Team of Mortgage Consultants benefits from customer service training because, in effect, they have to "sell" our customers on the idea that our client expects to be paid. We make sure that Our Mortgage Collection Consultants are trained to not only bring the account current, but to maintain good will with the customers.
We Admit and Correct Any Mistakes on Our Part
Sometimes the customer doesn't pay because they feel that our clients have made mistakes. If we have, We quickly admit it and correct it. Our customer realizes that mistakes can happen in business. Unfortunately, many customers believe that "they don't need the money". Denying an error only fans the fire of resentment that most of the customers may already feel so we avoid that. If we haven't made a mistake, it may be best to acknowledge the possibility of an error, In this situation we put the matter on hold for a day or two, and then verify to the customer the validity of the amount of the invoice.
We know and Follow Collection Laws in the customers and the clients State
In almost every state, businesses are governed by the same collection laws as are collection agencies. For example, in Washington, RCW 9 outlines what can and can't be done in the pursuit of delinquent accounts. Calling a customer at odd hours or disclosing to another person that the customer owes money are just a few of the numerous collection practices that can cause serious repercussions, we counsel all our Mortgage Collection Consultants every day after they are through with there day in the office about there Job and responsibility involved in that job, this keeps everything intact and protected from being disclosed to unwanted people.
Remember that Nobody Collects Every Account
Even by setting up and adhering to a specific collection plan, there are a few accounts that are never collected and never will be collected. By identifying these accounts early on, we save our self and our business a great deal of time and money.