How do we collect information from our clients?
All information that we receive from our clients is submitted to us via forms that we collect during their registration process on our website. We also fetch personal information provided by clients over their telephonic conversations with our call center executives that maybe recorded in many cases, in order to provide better services to our clientele. We also have a “non-public personal information database” which basically refers to the data collected from traffic on our website. However, this kind of information does not identify the individual user.
How does client information help?
Our major goal to collect information is only to serve our clients better. Rest assured, all this information is confidential and only goes out in extreme cases, when there is a legal matter involved and the data requires to be presented in the court of law.
What are the steps we take to protect your information?
We pay extreme emphasis on protecting all our clients’ information. Every bit of information that we receive from our client is stored in an organized database that most employees do not have any access to. Even when it comes to employees who are dealing with certain clients, only bits of information is released as in when required. This is only done to serve the client better and address their grievances, if any. Additionally, we have strict rules of confining all information within our firm and never making it public, unless required in the court of law. In such cases, we might share it with the respective legal entity. Also, if our client finds any errors in the stored information, the client can request for necessary changes which will be made efficiently after following a certain protocol.
Usage of cookies
We integrate utilization of cookies as they help us track your usage of our website and this is only done to help us provide you with better services.
In case there is any kind of change in our private policy, it will surely be communicated to all our clients through email within 30 days before we begin implementing the changes at our end. We pride ourselves on the fact that all information provided to us is highly confidential and not traded, rented or sold to any entity.
For any additional help, query or grievance, our customer service executives are always at your disposal to resolve the issue. You can easily reach them via email or phone as per your preference and convenience.